Last Updated: August, 2026 · Version 2026-08
1. Custom Products
Because all items are custom-printed, we cannot offer refunds or returns for:
- Change of mind
- Incorrect artwork supplied
- Incorrect specifications provided by the customer
- Colour variations due to screen differences
2. Faulty or Defective Products
You are entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
We will assess the fault and provide a suitable remedy under ACL.
- You must notify us within 48 hours of receiving the product
- Provide photos and a description of the issue
- Return the item if requested
- Do not accept the item if packaging is damaged.
3. Shipping Damage
- Please take photographs/videos before opening the package, as evidence.
- If packaging is damaged, please don't accept it.
- If your product is damaged inside the undamaged packaging, please contact us within 48 hours.
- Provide photos of the packaging and product.
- We will lodge a claim with the courier and assist with a replacement.
4. Incorrect Orders
If we make an error, we will replace or correct the product at no cost to you.
5. Non-Returnable Items
- Custom printed products
- Items damaged by misuse or improper installation
- Products exposed to extreme weather beyond normal conditions
6. Contact Us
- Email: sales@alibabasigns.com.au
- Phone: 04 33 88 55 79
- www.alibabasigns.com.au